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Job Title: Head of Customer Success
Location: Remote (Timings: 4:00 PM to 1:00 AM)
Industry: Career Services / Tech / AI-powered Job Search
Department: Customer Experience

We are seeking a Head of Customer Success to lead and scale our customer experience efforts. This role is pivotal in shaping how our clients interact with the platform and ensuring they achieve meaningful, measurable success in their job search journeys. The ideal candidate is a proactive, systems-driven leader who thrives in a fast-paced startup environment and is passionate about improving the hiring experience through innovation, data, and empathy.

Key Responsibilities:

• Develop Customer Experience Strategy: Design and execute a customer success strategy focused on high satisfaction and long-term retention.
• Team Leadership: Mentor and manage the customer success team, promoting a culture of ownership and excellence.
• Customer Onboarding: Ensure smooth onboarding and initial setup for new clients.
• Conflict Resolution: Manage escalations tactfully and work towards quick, effective resolutions.
• Customer Engagement & Retention: Drive engagement through check-ins, training, and feedback initiatives.
• Data-Driven Improvements: Analyze customer feedback and usage data to inform product improvements and internal processes.
• Customer Advocacy: Serve as the internal voice of the customer and promote success stories both internally and externally.

Preferred Qualifications:

• Experience in career coaching, recruitment, or resume writing.
• Strong conflict resolution and communication skills.
• A love for working with people and building relationships.
• Proven track record in team leadership (2+ years preferred).
• Analytical mindset with experience using customer data to inform strategy.
• Familiarity with no-code automation tools like Zapier, Airtable, or Make (a plus).
• Commitment to continuous learning, agility in adapting to change, and a bias toward action.
• Systems thinker with a talent for building scalable and repeatable processes.

First-Year Expectations:

Within 1 Month:

• Immersion into company culture and tools
• Relationship-building with team and clients
• Learning key product features and systems

Within 3 Months:

• Launch quick-win initiatives
• Collect and act on customer feedback
• Mentor the customer success team

Within 6 Months:

• Optimize customer success KPIs (engagement, retention, referrals)
• Collaborate on product improvements using real-time insights
• Plan OKRs and strategic initiatives with leadership

Beyond:

• Scale customer success operations
• Drive the product roadmap with customer-centric insights
• Establish the organization as a leader in modern job search support.

Our recruitment process  

• Initial interview: 30 minutes  
• Take-home assignment: 1-2 hours, maximum.  
• Values and culture-fit interview: 30 minutes  
• One final goal setting interview: 30 minutes  
• Hopefully, an offer of a job or contract: however long it takes you to read the email   

We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.  

To apply, please send your resume with the job title in the subject line to people@ralent.team

Job Title: Marketing & Growth – Generalist (Full-Stack Marketer)

Location: Remote(Timings: 4:00 PM to 1:00 AM)

Department: Marketing, Sales, Product

We are seeking a highly capable and versatile Marketing & Growth Generalist to lead and execute across multiple marketing channels and growth functions. This is a hybrid role that blends content marketing, outbound campaigns, product development, and client experience optimization. The ideal candidate is process-driven, data-savvy, an excellent communicator, and comfortable with both strategic planning and hands-on execution.

Key Responsibilities:

1. Content Marketing

• LinkedIn: Create 5 engaging, high-performing posts weekly.
  Tools: LinkedIn
  Skills: Writing, creativity
  Proof: Examples of viral posts
• Newsletter: Write and publish 1 newsletter weekly via Substack.
  Tools: Substack
  Skills: Long-form writing
  Proof: Past newsletters with high engagement

2. LinkedIn Outbound Campaigns

• Acquire and manage multiple LinkedIn accounts for outbound lead generation.
• Manage and troubleshoot LinkedIn AI bots.
• Own end-to-end outbound process using Heyreach and automation tools.

Tools: Heyreach, Make, Zapier, OpenAI
Skills: Process mapping, communication, no-code automation, critical thinking
Proof: Process maps, screenshots showing >1K leads or booked calls via automation

3. Email Outbound Campaigns

• Acquire and rotate G-Suite inboxes weekly.
• Manage outbound campaigns using Smartlead and email tools like Dropcontact.
• Maintain high reply rates and lead conversion metrics.

Tools: G-Suite, Smartlead, Dropcontact
Skills: Email strategy, process ownership, clear writing
Proof: Campaign results (e.g., 10%+ reply rate, 10K+ leads added)

4. Sales

• Conduct sales calls with prospects and support conversion.

Tools: Zoom
Skills: Emotional intelligence, trust-building
Proof: Stripe results from similar consumer product sales efforts

5. Product & Process Optimization

• Launch and iterate job search and resume services.
• Improve tools for job sourcing, application, outreach, and inbox management.
• Enhance first-to-second round interview conversion systems.
• Boost collection systems and customer satisfaction (NPS).

Tools: Airtable, Stacker, Smartlead, G-Suite, VS Code, Github, AWS, Python, Terminal
Skills: Product strategy, UX wireframing, analytics, process design, AI-assisted coding
Proof: Roadmaps, wireframes, demos, no-code MVPs, process docs

Ideal Candidate Profile:

• Excellent written communication and storytelling skills
• Strong background in growth, marketing automation, and process design
• Experience in outbound marketing using both LinkedIn and email
• High ownership mentality, systems thinker, and data-driven decision maker
• Tech-savvy with working knowledge of no-code tools and basic software development concepts
• Previous success in managing customer journeys and improving user experience metrics.

Our recruitment process  

• • Initial interview: 30 minutes  
  • Take-home assignment: 1-2 hours, maximum.  
  • Values and culture-fit interview: 30 minutes  
  • One final goal setting interview: 30 minutes  
  • Hopefully, an offer of a job or contract: however long it takes you to read the email  

 
We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.

To apply, please send your resume with the job title in the subject line to people@ralent.team

Job Title: WordPress Developer
Location: Remote
Position Type: Full-Time
Department: IT Services

We are looking for an experienced WordPress Developer to join our team. This individual will work primarily with international clients, preferably from the USA, and will have a strong focus on coding and customization without relying on frameworks or libraries. The ideal candidate should be passionate about coding and eager to learn.

Key Responsibilities:

• Custom Shortcodes: Ability to create custom shortcodes.
• Coding Skills: Strong proficiency in plain HTML, CSS, and vanilla JS.
• Must avoid using page builders, Bootstrap, or other JS/CSS libraries.
• No reliance on jQuery.
• WordPress Theming:
  • Understands WordPress theming and is able to quickly pick up pre-made themes that are heavily PHP-based.
  • Comfortable using basic WordPress PHP to create functional HTML (training on specific practices will be provided).
• Asset Extraction: Able to extract assets from Figma and PSD files for website projects.
• Theme Constraints: Understands theme constraints and can adapt designs into working models.
• Advanced Custom Fields (ACF) & Custom Post Types: Experience in creating custom post types through ACF or Custom Post Type UI.
• SEO Knowledge: Basic understanding of on-page SEO is a plus.
• ADA Compliance: Experience with American ADA coding standards is a plus.
• Collaboration:
  • Willing to ask questions and seek feedback to ensure high-quality output.
  • Does not hide bad work; instead, seeks guidance to avoid wasting time and resources.

Background to Our Coding Practices:

• Performance Focus: Our websites are optimized for speed, often launching with a perfect 100 in Google’s PageSpeed Insights.
• SEO Optimization: Websites are also SEO-friendly, meeting basic ADA accessibility standards.
• Proprietary Theme: We use a custom theme with boilerplate CSS and vanilla JS, making our sites both uniform and dynamic.
• Training: We provide comprehensive training to all development team members. While we offer training, candidates must be proficient in the basics of coding and should not rely on drag-and-drop builders.

Our recruitment process  

• • Initial interview: 30 minutes  
  • Take-home assignment: 1-2 hours, maximum.  
  • Values and culture-fit interview: 30 minutes  
  • One final goal setting interview: 30 minutes  
  • Hopefully, an offer of a job or contract: however long it takes you to read the email  

 
We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.

To apply, please send your resume with the job title in the subject line to people@ralent.team

Job Title: Chief of Staff
Location: [Insert Location or “Remote”]
Position Type: Full-Time
Department: Executive Office

We are looking for a dynamic and proactive Chief of Staff (CoS) to support the COO and senior leadership team. The CoS will play a critical role in aligning strategic priorities, optimizing operational processes, and improving cross-functional communication across the organization.

Objectives of the Role:

• Oversee Strategic Business Initiatives: Collaborates with senior leadership and department heads to drive strategic initiatives from development to successful execution.
• Assist and Communicate with Executives: Aids in decision-making, program management, and initiative implementation by working closely with top-tier executives.
• Improve Organizational Structure: Reviews, designs, and executes improvements to the company’s structure, addressing knowledge and skills gaps.
• Optimize Organizational Procedures: Enhances existing processes for greater efficiency and productivity.

Key Responsibilities:

• Liaison and Communication: Acts as a bridge between staff, executives, senior leaders, and the COO. Handles project updates, proposals, and planning.
• HR Support: Assists HR with new hires, documentation, onboarding, and employee concerns.
• Daily Operations Oversight: Collaborates with senior managers and department leaders. Manages calendars, correspondence, files, and corporate meetings.
• Relationship Building: Develops strong relationships with all employees to enhance operational efficiency. Works on new operational strategies with the COO and other executives.
• Subject-Matter Expertise: Handles inquiries, develops action plans, and leads initiatives across departments.
• Plus Points: Knowledge of basic on-page SEO and/or experience with American ADA compliance standards is a bonus. A strong eagerness to ask questions, seek feedback, and continuously improve is highly valued.

Our recruitment process  

• • Initial interview: 30 minutes  
  • Take-home assignment: 1-2 hours, maximum.  
  • Values and culture-fit interview: 30 minutes  
  • One final goal setting interview: 30 minutes  
  • Hopefully, an offer of a job or contract: however long it takes you to read the email  

 
We like to move fast; our hiring process end-to-end typically takes an average of 2-3 weeks. If we think it’ll take longer, we’ll proactively let you know.

To apply, please send your resume with the job title in the subject line to people@ralent.team